Outsourcing

STG offers proven experience, expertise, methodology and technology to help you streamline your operational activities and integrate technology and analytics in order to achieve business resiliency. We develop and support IT systems ranging from technology automation (CAPCS, MES) to strategic governance (SAP BI).

Our outsourcing services cover:

  • IT – infrastructure management/governance

    STG’s best-in-class practices to identify and adopt highly-efficient processes and procedures are based on Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) standardization techniques, in order to govern IT operational management across our client existing IT infrastructure.

    We offer solutions for IT governance-model design and deployment projects covering:

    • current technical IT status assessment with a statement of IT objectives and goals envisioning operational maintenance and support for our client’s core activities. providing express analytics for IT-maintenance processes and procedures.
    • development of an improvement plan – building an ITIL/ITSM process model and action plan to switch to the target IT management model;
    • setting up IT management support for continuous improvement of the IT management process model;
    • technical design of access to IT services (phone, fax, e-mail, etc.);
    • developing models/forms for IT governance reports;
    • selecting and tuning software to implement the IT process model;
    • tuning your existing software to implement the IT process model.

    Our ample competencies in the design and deployment of IT management models vividly demonstrate our core business: providing full-function software-hardware maintenance and support solutions with our services accessible on a 24x7x365 basis. Our Service Desk is established subject to ITIL/ITSM best practices and standardization which enables incidents treatment, problems solving, meeting requirements, managing configuring across IT overall performance including technical support, administering, storage and recovery, security insurance.

  • Business-application administration

    STG deploys both business-applications of varied complexity and complex systems automating multiple functional blocks within a single system. To deliver complex solutions, we integrate the best national and foreign IT systems. Today, business-applications constitute an integral part of any business - their efficiency is crucial to outpacing competition.

    We deliver end-to-end customized projects from/with our comprehensive portfolio of services and solutions featuring detailed design, project planning, deployment and commissioning of end-to-end smarter network infrastructure solutions and services while reducing costs through smart automation.

  • Business continuity assurance
  • Service maintenance and support

    Our technical support works cover:

    • engineering systems audit and recommendations;
    • routine preventive maintenance and support according to manufacturer’s guidance;
    • round-the-clock operational maintenance consulting;
    • urgent technician’s arrival on spot in case of breakdown emergency;
    • engineering systems equipment operational restoring;
    • engaging manufacturers’ technical support servicing;
    • providing personal work-manager services to enable service surveillance works;
    • development, verification and constant updating of documentation for systems attendance.
  • Software development

    Software development services cover:

    • Outsourcing software development services;
    • Customer-based software development;
    • Creation of dedicated development centers;
    • Systems re-engineering and data migration;
    • Customer needs analysis and technical-specification development.
  • Computational leasing

    To ensure efficient leasing, STG successfully collaborates with the top Russian and foreign financial institutions meeting customers’ requirements offering the most cost-effective and optimal market conditions.

    Proposals are picked/cast through competition according to customer’s requirements.